Citizen Relationship Management

Jane Fountain’s book “Building the Virtual State” introduced social science researchers to the technology enactment framework (TEF). This working paper presents further modifications to the revised TEF by Okumura who introduced key actors that influence technology enactment. I propose a fourth actor group, the citizen and further causal relations between existing actors and the organisational setting. The revisions towards a more hybrid TEF between an actor-centric and institutional approach allows overcoming some of the limitations brought up by the framework’s critics such as the absence of socio-technical systems theory.

This entry was posted on Dienstag, Februar 20th, 2007 at 22:38 and is filed under Research, eGovernment. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.