Citizen Relationship Management

Im Rahmen des IT-Gipfels wurde Bundesinnenminister Wolfgang Schäuble die Studie des ISPRAT Instituts zu D-115 übergeben.

Regensburg, September 3 - 7, 2007

Submission Deadline: February 15, 2007

The annual EGOV conferences bring together leading researchers and professionals from all over the globe and from many disciplines. Over the years, the interest has increased tremendously. The 2006 conference attracted about 130 participants from 28 countries all over the world including developing countries, with 30 contributions in outstanding research, 30 contributions in ongoing research, 15 projects contributions and 5 workshops. Hence the EGOV Conferences have become a reunion for academics and professionals as well as an important ground for networking.

General information for the EGOV conference can be found at egov-society.org; Info on the location and for further conferences at the DEXA conference cluster.

Jane Fountain’s book “Building the Virtual State” introduced social science researchers to the technology enactment framework (TEF). This working paper presents further modifications to the revised TEF by Okumura who introduced key actors that influence technology enactment. I propose a fourth actor group, the citizen and further causal relations between existing actors and the organisational setting. The revisions towards a more hybrid TEF between an actor-centric and institutional approach allows overcoming some of the limitations brought up by the framework’s critics such as the absence of socio-technical systems theory.

Administrative and political leadership need to use their growing understanding of
eGovernment to come up with strategies that help them crossing the boundary between organizatonal units for better collaboration and coordination. My PNG working paper “Crossing the boundary - Why putting the e in Government is the easy part” reviews the current status of eGovernment projects and research from around the globe and offers additional insights in how to overcome these challenges.

Figure: Modified Gartner eGovernment Hype Cycle